Location

Not near shore. Not off shore. CommSense is a fully domestic contact center offering greater trust and peace of mind for your business versus the uncertainties of offshoring.

Our location in Puerto Rico offers your organization several key advantages:

Language

A person can talk to a CommSense Communicator in both English and Spanish in the same call without ever having to transfer. This valuable capability increases first-call resolution, improves customer satisfaction, and translates to greater retention and long-term customer/donor loyalty.

Culture

We have a strong understanding of American and Hispanic cultures. Since Puerto Rico integrates both languages and cultures, it’s natural for us. When communicating, cultural connections are a differentiator for your brand.

Standards

As a U.S. business within U.S. territory, CommSense operates under legal and regulatory federal standards. That means we adhere to U.S. regulations, which is not always the case with near-shore or offshore companies.


COMMSENSE_PROXIMITY-1

Quick Facts About Puerto Rico

  • A United States territory since 1898, U.S. citizens don’t need a passport to visit
  • Spanish and English are the official languages
  • The U.S. dollar is the official currency
  • Population just over 3.6 million

Puerto Rico is a United States territory. Bilingual is not a business opportunity; it’s a natural resource.

In many ways, CommSense is like a chameleon. We can adapt and connect on a personal and cultural level to whoever’s on the end of the line.

If it’s a Spanish-driven solution, we can carry the language and the culture across Hispanic ethnicities, and relate to the needs of the customer on the end of the line. If it’s an English solution, we can do the same thing.

CommSense is located in Aguadilla, Puerto Rico—only a 2.5-hour plane ride from Miami (less than half the distance from New York to California).

There was a U.S. Air Force base here until the 1970s, and there is a strong U.S. and international presence from companies like Hewlett-Packard (HP), Honeywell Aerospace, Pratt & Whitney, Lufthansa Technik, and Cardinal Health (among others).

There is also a great education ecosystem with major colleges and universities, such as the Engineering College in Mayaguez, UPR Aguadilla, and InterAmerican University.