Services

We can help you best communicate with Spanish-speaking audiences located in the United States with our professional contact center services:

Inbound

Understanding that the cultural landscape of the U.S. population is changing, CommSense provides rich, diverse customer interactions in English, Spanish, or a mixed-language preference.

CommSense inbound customer engagement services include:

  • Inbound sales (direct response, catalog, direct mail)
  • Customer care
  • Lead generation
  • Business account management
  • Nonprofit fundraising
  • Customizable full service IVR

Outbound

CommSense provides bilingual, bicultural solutions for companies seeking to improve the customer contact experience and make a lasting impact on your customer relationships.

CommSense outbound customer engagement services include:

  • Acquisition sales
  • Customer “win-back”
  • Product/service upgrade/renewals
  • Loyalty/customer satisfaction
  • Lead generation
  • Business services
  • Automated messaging campaigns
  • Nonprofit fundraising

Reach a wider audience with our bilingual/bicultural contact center solutions. Learn how CommSense will work for you


Contact Center

callcenterOur bilingual/bicultural contact center services are fueled by the best people, a highly professional work environment, and cutting-edge technology. From the ground up, CommSense was created to provide our partners the highest quality solution for reaching Spanish-speaking customers and donors within the United States.

People

Every customer engagement is a direct reflection on your organization.

What are Communicators?

At CommSense, we don’t call our professionals on the phones “agents”. We call them Communicators because their strength is communicating with your customers and donors.

We employ Communicators that:


  • Average Age Between 28 and 30+
  • 95% College Educated
  • Turnover Rate Less Than 6%
  • Experienced in Sales/Customer Care
  • Focused on Quality and Effectiveness
  • Performance-based Compensation

Technology

Our contact center is equipped with the latest technology to maximize productivity and deliver you the very best results.

Examples of our innovative call center technology include:


  • Skills-based routing
    Helps ensure each call is handled by the best Communicator, while minimizing transfer and hold times
  • Inbound/outbound call blending
    Maximizes productivity by enabling Communicators to make outbound calls when inbound activity slows
  • Database connectivity
    Provides call-specific information for each call, even if the call is transferred, eliminating redundancy

Find out how our bilingual and bicultural contact center services will benefit your business. Contact CommSense today