Contact us to start connecting with bilingual and Spanish-speaking U.S. customers today
CommSense provides Communication and Value supported by Trust
If you’re looking to build your business by reaching a wider audience, while working within U.S. standards, CommSense makes sense for you. We offer three advantages you won’t get from most bilingual contact center solutions…
Because we are located in Puerto Rico—a U.S. territory—our Communicators have a strong understanding of both English and Spanish culture. This gives your organization cultural relevancy, an advantage not offered by any other bilingual call center solution on the market.
Rather than having two separate groups or centers for English and Spanish calls, all of our Communicators can effectively handle both. That means fewer transfers, less customer frustration, and far greater value and return on your marketing dollar.
CommSense provides the quality, safety and security you need from a bilingual partner. CommSense is a fully domestic contact center made in America. We do not offshore or outsource any business. And we work within U.S. standards and regulations.
Bilingual Contact Center Solution
The Spanish-speaking population in the United States is growing—and is expected to keep growing—by leaps and bounds. For businesses, this major demographic shift is making customer engagement more difficult.
CommSense offers a solution. CommSense makes it easy and cost effective for your company to seamlessly manage multicultural audiences in one place, with one focus, with far less consumer frustration.
Changes in the U.S. demographic landscape have made bilingual/bicultural engagement a top priority for companies:
- With more than 37 million speakers, Spanish is by far the most spoken non-English language in the U.S. today –Pew Research Center
- Number of Spanish speakers in the U.S. has increased 233% since 1980, when there were 11 million Spanish speakers –Pew Research Center
- The U.S. is now the fifth largest Spanish-speaking country in the world –NBCLatino.com
- According to U.S. Census data, as of July 1, 2013, Hispanics constituted 17% of the nation’s total population –United States Census Bureau
- The Hispanic population of the United States is projected to grow to 128.8 million by the year 2060 –United States Census Bureau
Industry Leaders Choose CommSense
We have experience successfully working with clients across industries. We will help you best communicate with Spanish-speaking audiences in the U.S.
Here’s a sample of the industries CommSense serves:
- Retail/Customer Service
- Credit Card Servicing